Terms and conditions

We provide below the Terms and Conditions that apply to all bookings and services that the website www.lisbon-airport-transfers.com offers and also for bookings made by telephone or email, or any other communications means with our company.

Overall Terms and Conditions

SMOKING – Clients are requested to observe the no smoking rule on board our vehicles.

UNACCOMPANIED MINORS – Our company welcomes the opportunity to serve our younger travellers when accompanied by a responsible adult. We will not accept bookings for unaccompanied children less than 14 years of age.

USER ERROR – Customers are responsible for providing accurate information at time of booking. If he/she provides information for travel, the customer agrees that the information will be accurate. We are not responsible for mistakes made by customers while using the service, its official websites, or mobile applications.
Client further agrees to indemnify, defend and hold our company harmless from and against all claims, damages, bodily injuries, losses and expenses which may result from client’s use of our private service.

CANCELLATION – For any cancellation made by the client, the following cancellation fees will apply: Less than 48 hours before the transfer, penalty equals 50% of the total fare. Less than 24 hours before transfer, NO refund will be made.

STRIKES & PROTESTS – We will not take any responsibility for any arrival / departure transfers affected by strikes & / or protests in Lisbon and it reserves the right to alter pick up times in the event of the circumstances mentioned above.

ACTS OF WAR & TERRORISM – Our company will not take responsibility for any arrival / departure transfers affected by acts of war & / or terrorism throughout the world. We reserve the right to alter pick up times in the event of  the circumstances mentioned above.

Private Transfers Terms and Conditions

The private transfer service - an on demand, fixed price, door-to-door service where individually booked groups that are known to each other use the vehicle during their journey to or from an airport.
Group is defined as one or more persons, known to each other, travelling together from the same pick-up point to the same drop-off location.
The pickup time for the private services may be up to 10 minutes prior or 10 minutes after the scheduled pickup time, depending on unexpected events in traffic and you  will be notified you by phone (call or sms) in case of a greater delay to your mobile number that you provided in the reservation.

HOURS OF OPERATION – 24 hours a day, 7 days a week. Clients are asked to observe punctuality during pick up times. Cancellations / modifications must be made by the client at least 48 hours in advance of transfer in order to qualify for a refund. The central booking is opened from 8:00 AM until 5 PM from Monday until Friday, except holidays.

BOOKINGS – All bookings must be made at least 24 hours in advance of the pick up time. The confirmation of the booking will be e-mailed to the client once it has been accepted.

VEHICLES – All our vehicles are new and clean offering the client a comfortable journey.


Flight Delay - If your flight is delayed and waiting for you compromises our obligations to other passenger(s), it may become necessary for us to leave the airport before your arrival. In this case we will make every effort to accommodate passenger(s) where possible on the next available transfer but this may involve some waiting on your part. We are not responsible for the consequences of airline or passenger(s) delays, flight reschedules, flight re-routing or flight cancellations. If the transfer service is unable to pick up the passenger(s) then any claims of reimbursement should be directed towards the airline concerned.

Airport Arrival Delay:
We request that you keep us informed by telephone of any delays in collecting luggage, or of lost luggage, which may cause a delay to your booked transfer.
A passenger failing to notify us of a delay may miss their transfer as it will be assumed that they did not travel will be charged in full with no refund.
At the airport, the transfer will wait up to one hour after the scheduled arrival time of the passenger(s).
After this time transfer will attempt to transfer the late arrival client but undertakes no responsibility if this is not possible.
We do not refund passengers who have missed their booked service, are unable to travel or decide not to travel on the next available service (you may use the same ticket at no extra cost to travel on the next available Transfer).

We will not accept liability for missed flights/trains/transport or connections caused by vehicle breakdowns, exceptional or severe weather conditions, snow storms, avalanches etc, accidents or deaths on the road causing delays to the vehicle, vandalism, unforeseen traffic delays, industrial action by third parties, problems caused by other customers, the vehicle being held or delayed by a police officer or government official, Force Majeure (war, civil unrest, terrorism, acts of god, etcother circumstances affecting passenger safety). In the event of  being unable to deliver the passenger on time and or to their destination.

We will not be held responsible for any losses or costs incurred. Clients are advised to check the terms of their travel insurance.

LUGGAGE – Each passenger may carry one piece of hand luggage and one piece of “checked in baggage”.

Any other items not mentioned above will only be accepted if formally approved by our company.
For the special luggage items like surf boards, sky equipment, golf bags, bicycles, wheelchairs, baby strollers might be allowed with prior notification with at least 48 hours before pick up and the extra payment will be communicated to the client directly and also will be mentioned in the confirmation voucher.

DANGEROUS GOODS PROHIBITED – For safety reasons, articles considered to be dangerous (loaded firearms, corrosive materials, explosives,  flammable liquids and solids, poisonous, toxic, infectious substances, radioactive materials, compressed gases or other dangerous goods) must not be carried in your baggage unless they have been advised in writing to Tourism Transport Limited and it has in writing accepted them for carriage. Damaged Items Normal wear and tear to personal items is typical of the handling process during transportation. Transporting large items, such as luggage, may result in scratches, dings, and nicks. Our company and our operators are not responsible for damages such as broken pull handles/straps, broken wheels or feet, or damages that are incurred as a result of over-packing, items packed improperly, or fragile items.
It is the customer’s responsibility to ensure any belongings kept with customer in the main seating compartment of the vehicle are securely packed and fastened, and that any breakable items are protected while using the service.
Customer must report significant damage to any personal items during use of the service immediately to Customer Care at the emails and phones provided. Any lost property found in the car will be returned to head office. Clients are asked to contact us to the emails or phones provided to be able to recover their goods. Our company does not take any responsibility for any luggage lost /stolen or damaged from our vehicles or during pick up and drop off times.


Lisbon airport transfers - meeting point 1

Lisbon airport transfers – meeting point 1

Look for a sign at Lisbon airport Meeting Point 1 that say:  Lanebus, Shuttleconnect

You can meet our driver on the right side as you come out of the arrival sliding doors at the Meeting point 1 of Lisbon airport,  inside of the airport:

We are waiting now, in the arrivals hall, at the meeting point 1, as shown in the photo.
Our assistant will be there identified with Lanebus, Shuttleconnect sign.

In the unlikely event you don’t see your driver at the airport, please call the emergency number (+351) 916 053 420.

Please note you will be classed as a NO SHOW, one (1) hour after your flight has landed without reporting to Lisbon Airport Transfer in person or by phone call.

Private Tours Terms and Conditions

The private tour service - an on demand, fixed price, door-to-door private service booked by an individual group.
Group is defined as one or more persons, known to each other, travelling together from the same pick-up point to the same drop-off location.
Private tour comprises the transport for a group to one or more attractions for a predetermined period. Tours are conducted in sedan cars, vans or minivans at the discretion of the company and according to the amount of people containing in the group.

DRIVER – Transport has a qualified professional to drive the vehicle. The driver may also have or not tour guide qualities, which includes the ability to lead the group and still pass information on specific sights set on the tour.

AVAILABILITY – The realization of tours will depend on the availability of vans. At the time of reservation the availability will be evaluated and a confirmation voucher will be sent to the client if there is availability.

ATTRACTIONS AVAILABILITY – Our company is not responsible or issue refunds if national monuments are closed on the day of the tour, which can occur during holidays or emergencies. If it is impossible to conduct the vehicle to an attraction, we reserves the right to seek an attraction of equal importance and next location, even outside the context of the tour as a way to compensate the attraction not seen.

ADVERSE CONDITIONS – Our company does not cancel the tour and neither emits refunds due to meteorological issues, unless these conditions make it impossible for the van departure.